Members frequently discover that the website lacks a stable cancellation for membership or the auto-renewal subscription.
After three years of research in collaboration with Galen Buckwalter, Warren developed a model of compatibility that is now the basis of the company's matching system.
A recurring complaint by eharmony customers for years is the misuse of the website to incur auto-renewals from members.
It was launched on August 22, 2000, and is based in Los Angeles, California. Large investors include Sequoia Capital and Technology Cross Ventures. Neil Clark Warren, a psychologist and author of relationship advice books, along with Greg Forgatch, Warren's son-in-law.
In the late 1990s, Warren said he decided to test his theory that certain characteristics can predict compatibility and lead to more satisfying relationships.
In July 2012, the 78-year-old e Harmony founder came out of retirement to become chief executive.
Warren closed unprofitable international operations, switched advertisers, made changes to the board, No independent studies of e Harmony's methods or success rates have been published.
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