They need to have a clear understanding of the needs of the organization in order to promote its objectives to their peers.The two-year terms provide a broader group of the stakeholders the opportunity for an understanding of all the components that make up the operation.
While savings can be realized by consolidating services and equipment, the primary benefit of a consolidated communications center is the improvement in service delivery.
Consolidation provides opportunities for funding up-to-date technologies and bringing new management expertise to this important discipline in the Public Safety family.
In order to have a successful consolidation, all stakeholders need to have a clear understanding of how the needs of their agencies will be serviced, and that the citizens of their communities will be well served when they call for assistance.
When considering stakeholders, it is critical to include representatives of those who will govern and fund the consolidated center.
Further, reluctance stems from the exceedingly technical component of emergency communications involving today’s highly developed telephone, radio and computing systems.
However, these concerns can be mitigated using a "roadmap" to move towards success in emergency communications consolidation.
The Law Enforcement and Fire/EMS Chiefs should be elected by their peers who are partners in the consolidation. This would ensure one of the Chiefs would have 1 year of previous experience to advise and guide the incoming Chief on institutional history.
The importance of including representatives from political and funding bodies cannot be overstated.
No such effort was ever directed at our dispatch centers.