If I get any charge on my bill I'm going to go batshit on Telstra. I called Telstra and they have organised to reverse the charges I proved I was not connected at the time of subscription and I don't use the SIM in a phone I think this behaviour is despicable, these companies pray on people using some loop hole Actually I just had a same problem like you.
I called Telstra today and they told me DO NOT REPLY anything to that number then It will not subscribe for you. Within a few seconds I had received an SMS notifying I had signed up for Mad for .99/wk.
"Hi you've subscribed to costing you $6.99/wk on your next bill. Let me be clear: I was not using my mobile to browse, I was using my laptop tethered to my phone...
So I called Telstra, and after some trial and error managed to speak to a human.
So the header info will go out, the site will capture it and send you a message which you then have to confirm to sign up. Using a i Phone teathered – And received a similar SMS saying the purchase had failed.
(I have BOOST moblie on Telstra, I assume that blocks SMS purchases).
I don't believe Telstra are lying to you, more so, they would receive multiple complaints of people trying to get out of these charges that could potentially be valid. I would simply request that premium SMS to be barred from the service, to avoid this happening to you in the future- call them back once the bill is generated to have it credited.
I don't see why you would want to waste more of your time pursuing something like this but of course it is up to you. Your phone number is included in the header information sent out by any connection going through the phone. I find it amazing that Telstra would:1) Sell my phone number to spammers and those using deceitful methods to drive subscriptions2) Lie to my face about it So, my question to you all... The Ombudsman is toothless from what I understand... I'm not sure whether I agree entirely with what you have been advised by the Telstra store – because even while tethered, websites can still "see" your mobile number as if you were using your mobile to browse the internet.It has happened to me previously where I wanted to check my account balance of my mobile phone – I was tethered to it, and so I just visited the URL I would normally visit while on my smartphone, it worked without a problem – so to some degree they would have to be able to identify this.Not happy with that response i dropped into the Telstra store on Bourke St.After being reassured that the sequence of events (tethering, browsing etc) was a coincidence ("hotspot uses WIFI and your phone number can’t be linked to it") and that Telstra would never give my details to a third party (by two different support staff no-less), they blocked premium sms and called the number 1300 to unsubscribe. So, on further investigation, this is a very well-known issue. By accessing our Site (as defined below), you expressly accept and agree to be legally bound by and comply with all of the terms and conditions set forth herein, as well as the following legal notices (which are incorporated herein by this reference): To view these legal notices, please click on the title of each notice.